29 takabet's Privacy Policy
When you use 29 takabet, you entrust us with your personal information. This policy explains in detail how we collect that information, what we use it for, and how we keep it secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users ("you" or "user") of the 29 takabet platform ("Platform"). The purpose of this Policy is to clearly inform you what kind of information 29 takabet collects, why it collects it, and what measures are taken to protect that information.
If you register on this Platform, log in, or use it in any other way, it will be assumed that you have read and agreed to the terms of this Policy. Reading it alongside our Terms and Conditions will give you a complete understanding of how this Policy applies.
Important: This Policy applies only to the processing of information related to the 29 takabet Platform. 29 takabet is not responsible for the privacy practices of third-party websites or services.
Information We Collect
29 takabet collects the following types of information to provide its services. Information is gathered from two sources — what you provide directly, and what is recorded automatically while you use the Platform.
2.1 Information You Provide
Information you provide yourself during registration and account management:
- Full name and date of birth
- Mobile number and email address
- Residential address (district and division)
- National ID or passport number (for identity verification)
- Payment details (bKash, Nagad, Rocket, or bank account information)
- Messages and requests sent to support
2.2 Automatically Collected Information
The following information may be recorded automatically while you use the Platform:
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Time of access, session duration, and page navigation on the Platform
- Game activity logs — bets, wins, losses, game type
- Transaction history — deposit and withdrawal records
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In certain cases, 29 takabet may receive supplementary information from verification agencies or payment providers for identity verification or fraud prevention. This information is used solely for the purpose of meeting legal obligations and ensuring account security.
Purpose of Using Information
29 takabet uses collected information only for specific and legitimate purposes. The table below summarises the main purposes:
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account creation, age verification (21+), identity confirmation | Performance of contract and legal obligation |
| Contact Information | Providing support, transaction confirmation, important notifications | Performance of contract and legitimate interest |
| Payment Information | Processing deposits and withdrawals, fraud prevention | Performance of contract and legal obligation |
| Game and Transaction Logs | Improving service quality, resolving disputes, responsible gaming monitoring | Legitimate interest |
| Technical Information | Security monitoring, platform improvement, fraud detection | Legitimate interest |
As part of responsible gaming monitoring, 29 takabet may analyse playing patterns. Further details are available in our Responsible Gaming section.
Policy on Sharing and Disclosing Information
29 takabet does not sell your personal information to third parties. However, in certain circumstances, information may be shared with the parties listed below:
4.1 Service Provider Partners
When working with selected third-party organisations for payment processing (bKash, Nagad, Rocket, and banks), identity verification, cybersecurity, and technology infrastructure management, limited information is shared. These partners may use the information only for the designated purpose.
4.2 Legal Obligations
Information may need to be disclosed as part of a court order, a lawful request from a law enforcement agency, or other legal processes. In such cases, 29 takabet provides only the minimum amount of information required by law.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new managing entity. Users will be notified in advance, and the same standard of privacy protection will be ensured.
29 takabet never sells, rents, or exchanges your personal information with other organisations for marketing or advertising purposes.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 29 takabet website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the Platform. They are used to maintain login sessions, perform security checks, and save language preferences. Without these cookies, the Platform will not work properly.
5.2 Analytics Cookies
Analytics cookies are used to understand how the Platform is used. This information is analysed in aggregate (without identifying any specific individual) and used to improve service quality.
5.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functions of the Platform. For more information, please visit our FAQ section.
Data Security Measures
29 takabet maintains industry-standard technical and organisational measures to protect your personal and financial information.
Encryption
All data transmission is protected using SSL/TLS encryption technology. Stored sensitive information (passwords and payment details) is encoded with strong encryption algorithms.
Access Control
Access to user information is restricted to authorised personnel only. A role-based permissions system ensures no one can view information beyond what their role requires.
Security Monitoring
24/7 automated security monitoring runs to detect unauthorised access or unusual activity in the system. Immediate action is taken on any suspicious activity.
Regular Audits
Regular technical audits and tests are conducted to ensure the effectiveness of security measures. Any vulnerabilities identified are resolved promptly.
Users also have a responsibility to protect their own accounts — use a strong password, do not share your login details with anyone, and sign out after using a public device.
Data Retention Period
29 takabet retains user information only for as long as necessary. Retention periods depend on the type of information and legal requirements:
7.1 Active Account Information
Information is retained for as long as the account remains active and as long as necessary to provide the service. Once a request to close an account is made, the process of deleting service-related information begins.
7.2 Financial and Transaction Records
Financial transaction records must be retained for a specified number of years in accordance with legal obligations. Even after an account is closed, these records are kept in compliance with applicable regulations.
7.3 Security Logs
System access logs are kept for a limited period for the purpose of fraud detection and security investigations. After the required period, this information is securely deleted.
Your Rights and Choices
Regarding your personal information, 29 takabet grants you the following rights:
8.1 Right to Access Information
You may request a copy of the information 29 takabet holds about you. Upon receiving a request, the information will be provided within a reasonable time.
8.2 Right to Correct Information
If there is any incorrect or outdated information in your account, you may request a correction. Requests submitted with relevant supporting documents will be reviewed promptly.
8.3 Request to Delete Information
If you wish to close your account and have your personal information deleted, please contact the support team. Please note that due to legal obligations, certain information must be retained for a specified period.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can change your communication preferences from account settings or by contacting support. It is not possible to opt out of important service notifications (transaction confirmations, security alerts).
To learn more about how 29 takabet protects your personal information, visit our About Us section.
Protection of Minors
29 takabet provides services only to individuals aged 21 or above. Collecting information from any minor is against 29 takabet's policy.
An age verification process is followed at the time of registration. If it becomes known that information from a minor was collected by mistake, that information will be deleted immediately and the associated account will be closed.
21+ Age Requirement: When opening an account, you must confirm that you are 21 years of age or older. Proof of age documents may be required during identity verification.
Policy Changes and Updates
29 takabet reserves the right to update this Privacy Policy as needed. In the case of significant changes, users will be notified at their registered email address or mobile number.
After each update, the "Last Updated" date at the top of the Policy will be changed. Continued use of the Platform after any changes will be taken as your agreement to the updated Policy. Therefore, it is recommended that you review this page regularly.
If you object to any change in the Policy, you may request to close your account and stop using this Platform.
Get in Touch with Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the 29 takabet support team. Our support is available 24/7 in Bengali and English.
Live Chat: Connect directly on the Platform
Email: [email protected]